Grand Bay Hotel San Francisco Front Office Supervisor

Company: Crescent Hotels & Resorts
Location: Redwood City
Posted on: February 3, 2025

Job Description:

Grand Bay Hotel San Francisco Front Office SupervisorJob Category: Ops - General MgmtRequisition Number: GRAND030862Posted: July 3, 2024Employment Type: Full-TimeLocation: On-siteRate: $28 USD per hourLocationGrand Bay Hotel San Francisco223 Twin Dolphin DrRedwood City, CA 94065, USADescriptionJOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:

• Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Respond to guest's special requests, needs, problems, issues and concerns, and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Agents.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.REQUIRED SKILLS AND ABILITIES:Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests
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Keywords: Crescent Hotels & Resorts, Cupertino , Grand Bay Hotel San Francisco Front Office Supervisor, Administration, Clerical , Redwood City, California