Technical / Deskside Support

Company: Apidel Technologies LLC
Location: Sacramento
Posted on: February 3, 2025

Job Description:

Duration: 6+ months

Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Job Description:

Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems.
Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
Provides call taking and site-specific support.
Provides maintenance and support on legacy products.
Installs and maintains PCs and associated software, networks, servers and peripherals.
High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti-virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.
Supports network products from operational and maintenance perspectives.
Performs installs, moves, adds and changes (IMACs) as required.
Tests and certifies PCs, networks, servers and client approved applications.
Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up.
Ensures customer satisfaction by advising customers on preventative maintenance.
Maintains a functional understanding of company service solutions.
May lead and direct the work of others.
May have Project Management responsibilities for smaller less complex projects.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS.
MCP, MCDST, and/or MCSE Certification desired but not required.
HP, Dell, Toshiba, and IBM certifications strongly preferred.
Preferred Skills: Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops.
Experience in troubleshooting software and hardware problems.
Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
Ability to test and certify PC, networks, servers and software applications and associated peripherals.
Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements.
Excellent analytical and communication skills (verbal, written and interpersonal).
Ability to work and plan tasks independently, tolerance for stress.
Quality oriented with attention to detail.

Keywords: Apidel Technologies LLC, Cupertino , Technical / Deskside Support, IT / Software / Systems , Sacramento, California