Automotive Repair Service Advisor
Company: AAA Northern California, Nevada & Utah
Location: San Jose
Posted on: October 14, 2024
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Job Description:
JOB DESCRIPTION We call our club's vision, mission, values, and
supporting pillars "Our House" because they are the foundation for
all that we do. We're working to transform AAA for the next century
with a mission to create Members for life by unleashing the
innovative spirit of our Team Members.Why Work For Us?
Essential Duties
Responsible for performing all duties necessary to interact with
members, determine their perceived auto repair needs and to meet
and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into
shop management system
Ensures all necessary BAR requirements are met in Repair Order
preparation and documentation
Sources and estimates all needed parts for repairs to customer
vehicles
Suggests repairs for safety and improved performance and helps
prioritize for customers in order of importance safety, economy,
longevity etc.
Reviews all repairs made to vehicles at point of sale and assures
customers have a clear understanding of repairs performed
throughout all phases of the transaction including the original
estimate through the final payment.
Performs minimal record keeping and other administrative functions
required to support the business
Note: May require travel to different locations on an as needed
basis
Knowledge/Skills/Abilities
Highly effective organizational skills
Strong interpersonal and customer service abilities
Highly proficient verbal and written communication skills in the
language(s) required for the role, as justified for business
necessity
Knowledge of shop management and/or estimating software
Knowledge of parts sourcing and use of online vendor catalogs
Strong math and computer skills with experience using software
applications including word processing, spreadsheets, browsers, and
email
Ability to work scheduled hours as necessitated by business
need
Education & Experience / Licenses & Certification
Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair, service advisor
experience preferred
3-5 years of successful direct customer interaction, auto repair
preferred
Automotive Service Excellence certification desired
Work Environment/Physical Requirements
Standing, bending, kneeling, pushing, sitting for extended
periods.-This role is subject to an incentive plan that includes
commissions and/or piece rate bonuses. We expect most employees to
earn between $2,300 - $33,000 annually in incentives, contingent on
performance.
Keywords: AAA Northern California, Nevada & Utah, Cupertino , Automotive Repair Service Advisor, Other , San Jose, California
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