Help Desk Support Associate

Company: VirtualVocations
Location: Salinas
Posted on: February 1, 2025

Job Description:

A company is looking for a Help Desk Support Associate - Remote.

Key Responsibilities

Provide knowledgeable responses to basic client questions and escalate complex cases as needed
Resolve client problems, update account history, and follow up to confirm resolution
Collaborate with team members and recommend changes to improve inquiry processing efficiency

Required Qualifications

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software, and Microsoft Office applications
Ability to understand team roles and consult appropriate stakeholders for issue resolution

Keywords: VirtualVocations, Cupertino , Help Desk Support Associate, Other , Salinas, California

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