Head of Operations

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: February 1, 2025

Job Description:

In a world where healthcare can feel like a maze of bureaucracy and frustration, Mochi Health offers a refreshing oasis. We're not just another telehealth clinic - we're on a mission to rewrite the script on healthcare, starting with the most overlooked areas of medicine. With a dream team of top-tier providers, a commitment to evidence-based practices, and a flair for efficient design, we're reshaping the landscape of patient care across the US.As a rapidly growing telehealth obesity clinic, our goal is to make weight management accessible and affordable for everyone. Founded by the visionary Dr. Myra Ahmad and supported by a team of exceptional founders and medical professionals, we aim to deliver holistic, patient-centered care that truly makes a difference. As our team expands rapidly, we're proud to call San Francisco our home.Ready to join a team that's changing the game in healthcare? Come be a part of something big at Mochi Health!About the RoleWe are looking for an experienced and strategic leader to take on the role of Head of Operations. You will play a crucial role in cross-functional collaboration, driving initiatives to completion, fostering a culture of excellence, and developing scalable processes that enhance provider satisfaction and efficiency.What You'll Do

• You'll serve as the core manager for the Ops & Member Experience Team, with 5 direct reports.
• Identify and prioritize opportunities to enhance our patient experience.
• Every day is different: you are responsible for meeting your team where they're at, identifying the highest priorities, and doing what needs to be done to finish the project.
• Work closely with Product, Engineering, and other cross-functional teams to ensure effective collaboration and resource development for your team.
• Effectively convey your team's progress, growth, and challenges to the core leadership team.
• Communicate project updates to the rest of your team to strike a balance between pushing projects forward and giving your team ownership.
• Deliver measurable improvements to our member experience workflows and operational design, focusing on data-driven decisions.Who You Are
• 0 - 2 years in a leadership position, building and scaling operational teams.
• Data-oriented firecracker who thrives on diving into analytics, uncovering insights, and driving impactful decisions.
• Experience in healthcare, telehealth, or tech industries and its unique operational challenges.
• An adept problem-solver who can navigate complex issues involving multiple stakeholders.
• Data-oriented, with a capability to leverage analytics for strategic decision-making.
• Clinical experience is not needed: Project management and leadership experience is a must.
• You're comfortable with SQL and Tableau.
• You feel comfortable navigating complex relationships with a very large patient care team.
• You're creative and excited about building a more robust product for our patients and embrace the new initiatives of your team member.
• Excited about working in-person with our team in San Francisco.Nice to Have
• Experience at a startup.
• Company Paid Life Insurance.
• 401k with Company matching.
• 24 days of PTO and 14 paid company holidays.
• Team lunches to facilitate bonding and connection.
• Frequent office hangouts and meetups outside of work.The estimated salary for this role is between $200,000/year and $240,000/year.Join Us at Mochi Health!If you're here, chances are you share our passion for transforming the connection between providers and patients to explore evidence-based weight loss strategies. We invite you to apply, whether or not you meet every requirement listed. At Mochi, we value individuals who are intelligent, curious, and dedicated to our mission, over those who simply check all the boxes.Please note that Mochi Health does not accept agency resumes. Kindly refrain from forwarding resumes to any recruiting alias or employee. Mochi is not responsible for any fees related to unsolicited resumes.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteAre you legally authorized to work in the United States? * Select...Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, work permit, etc.)? * Select...This role will require onsite work arrangement at our San Francisco, CA office. Will you be able to accommodate this? * Select...
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Keywords: Tbwa Chiat/Day Inc, Cupertino , Head of Operations, Other , San Francisco, California