Senior UX Researcher

Company: PayPal
Location: San Jose
Posted on: February 2, 2025

Job Description:

Job Title: Senior UX ResearcherLocation: San Jose, California, United States of AmericaJob DescriptionThe CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.Job Description Summary:We're looking for a curious and empathetic Senior UX Researcher who is passionate about understanding user needs. You'll play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Through a variety of research methods, you'll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience. Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process.Your Day to Day

• Be a proactive member of a cross-functional product team by identifying research opportunities that inform product and design strategy, scoping project requirements, and clearly communicating your approach.
• Independently execute research studies from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality.
• Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer-centric decisions.
• Act as a vital liaison between design, product management, and marketing teams.
• Champion the voice of the customer in workshops and design sprints by surfacing relevant findings, pitching research opportunities, and informing the evolution of our product and design strategy.
• Shape our thriving Experience Design community: advocate for user-centric approaches, pilot new workflows, and explore best practices that evolve our craft.
• Demonstrate a growth mindset by actively seeking feedback, experimenting with new approaches, and working to expand your skillset.What You Need to Bring
  • Bachelor's + 4-5 years and/or Master's Degree + 3-4 years in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive or Social Sciences OR alternative equivalent project/portfolio experience.
  • Experience across digital products and platforms, financial services and/or ecommerce expertise an advantage.
  • Experience with a variety of research methods and approaches in remote, field, and lab settings: card sort, tree test, diary study, in-depth interview, unmoderated and moderated usability, concept testing.Additional Job Information:Subsidiary: PayPalTravel Percent: 10PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life.Commitment to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
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Keywords: PayPal, Cupertino , Senior UX Researcher, Other , San Jose, California