Virginia IT Support Technician
Company: VirtualVocations
Location: San Francisco
Posted on: February 5, 2025
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Job Description:
A company is looking for an IT Support Center After-Hours
Technician.
Key Responsibilities
Provide after-hours remote technical support via phone, email, and
web ticket queue
Troubleshoot issues across multiple operating systems and
university applications
Document customer interactions and escalate issues to second-tier
staff as needed
Required Qualifications
Moderate to advanced technical skills and customer service
experience
Ability to explain technical concepts to users with varying
technical abilities
Willingness to work at least four, six-hour night shifts and
rotating holiday coverage
Must have a suitable remote working environment with reliable
high-speed internet
Experience in fostering a diverse faculty, staff, and student
environment
Keywords: VirtualVocations, Cupertino , Virginia IT Support Technician, Professions , San Francisco, California
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