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Senior Customer Service Representative

Company: VirtualVocations
Location: Salinas
Posted on: January 30, 2025

Job Description:

A company is looking for a Senior Customer Service Representative - National Remote.



Key Responsibilities

Answer a high volume of calls from patients regarding billing inquiries and payment concerns
Process adjustments, refunds, and perform manual sales while maintaining compliance with regulations
Research and resolve complex billing issues and customer complaints, providing status updates as needed


Required Qualifications

High School Diploma / GED
Must be 18 years of age or older
2+ years of customer service experience or experience in a medical office or healthcare setting
Familiarity with computers and the ability to learn new systems
Ability to work full-time with flexible scheduling during business hours

Keywords: VirtualVocations, Cupertino , Senior Customer Service Representative, Sales , Salinas, California

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